0011199: Config option for support contacts needed

ID	Project	Category	View Status	Date Submitted	Last Update

0011199	Taler	merchant backend	public	2026-03-04 23:51	2026-03-06 21:43

Reporter	vecirex	Assigned To	Christian Grothoff
Priority	normal	Severity	feature	Reproducibility	have not tried
Status	assigned	Resolution	open

Summary	0011199: Config option for support contacts needed
Description	An operator of a self-provisioning site (from what we know, besides my.taler-ops.ch, we also have taler.pot.ch already; and for testing, but still: taler.hacktivism.ch), should be warned about not having defined a support contact. For now, at least for my.taler-ops.ch this is bad: customers with issues are not offered any way to seek help. This can be seen as related to 0011198. At least, the "mailto:" URI should be supported, but also "tel:" (and other contact URI schemes) can make sense.
Additional Information	Of course, this needs to render some sort of link at any appropriate place (when setting up an instance, when resetting a password, when there's any kind of error etc.) and I would suggest even in general, like as in a footer of the backoffice SPA, which we need anyways for the website to look modern. => Design Document first?
Tags	No tags attached.

Date Modified	Username	Field	Change
2026-03-04 23:51	vecirex	New Issue
2026-03-04 23:51	vecirex	Relationship added	related to 0011198
2026-03-05 00:06	vecirex	Additional Information Updated
2026-03-05 12:50	sebasjm	Relationship added	related to 0010404
2026-03-05 12:54	sebasjm	Note Added: 0027996
2026-03-06 15:46	Christian Grothoff	Relationship added	duplicate of 0011200
2026-03-06 15:47	Christian Grothoff	Status	new => confirmed
2026-03-06 21:43	Christian Grothoff	Assigned To	=> Christian Grothoff
2026-03-06 21:43	Christian Grothoff	Status	confirmed => assigned

duplicate of	0011200	assigned	Christian Grothoff	config option needed for a proper footer of the self-provisioning site
related to	0011198	acknowledged		Design Document for password reset flow needed
related to	0010404	confirmed		make easier to report error to service provider

sebasjm 2026-03-05 12:54 developer ~0027996	0010404 covers everything except "showing the user a phone number to call for support". Maybe you can add the phone/email in the terms of service? 0010404 tries to cover all the error cases where the SPA can't help the user solve the problem which i think we try to be the default.