View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0007939 | Taler | merchant frontend (blog) | public | 2023-09-14 21:21 | 2023-09-14 21:21 |
| Reporter | davidak | Assigned To | MS | ||
| Priority | normal | Severity | major | Reproducibility | always |
| Status | assigned | Resolution | open | ||
| Summary | 0007939: refund of article fails | ||||
| Description | Error encountered Item not refundable (anymore) Backend response: {'wire_reports': [], 'exchange_code': 0, 'exchange_http_status': 0, 'exchange_ec': 0, 'exchange_hc': 0, 'deposit_total': 'KUDOS:0', 'contract_terms': {'amount': 'KUDOS:0.5', 'extra': {'article_name': 'The_Problems_with_older_versions_of_the_Apple_Public_Source_License_-APSL-'}, 'fulfillment_url': 'https://shop.demo.taler.net/en/essay/The_Problems_with_older_versions_of_the_Apple_Public_Source_License_-APSL-', 'public_reorder_url': 'https://shop.demo.taler.net/en/essay/The_Problems_with_older_versions_of_the_Apple_Public_Source_License_-APSL-', 'summary': 'Essay: The Problems with older versions of the Apple Public Source License (APSL)', 'wire_transfer_deadline': {'t_s': 1694717108}, 'products': [], 'h_wire': 'TNZNZM4NSTGEJWPSMV8D00R8S5B6TMBKKHAWP956RTQB0KA3TAP99CWB5JGMVJJNPDK7T812VWPFHR2P3DWCZMPZQDDQSSG3MHWEQH8', 'wire_method': 'iban', 'order_id': '2023.257-0147QNSQMAYYP', 'timestamp': {'t_s': 1694716658}, 'refund_deadline': {'t_s': 1694716778}, 'pay_deadline': {'t_s': 1694720258}, 'max_wire_fee': 'KUDOS:1', 'max_fee': 'KUDOS:1', 'wire_fee_amortization': 1, 'merchant_base_url': 'https://backend.demo.taler.net/instances/blog/', 'merchant': {'name': 'GNU Taler', 'address': {}, 'jurisdiction': {}}, 'merchant_pub': 'F59GRTB78ZAX0AS77WMQWFSDKT0Z4ST5GVA86ZN9JS8DY39PXKXG', 'exchanges': [{'url': 'https://exchange.demo.taler.net/', 'priority': 1024, 'master_pub': '1SQ43RNRCB80YH58YYEH8KQKXMZNEMPA2J2CZSQN4XSWJZ40675G'}], 'nonce': 'AKH4ECWVVRNXQ9RKA1JCNQZQPHEJ8VB7RQ5ND96QN6MAN19694WG'}, 'order_status': 'paid', 'refunded': False, 'wired': False, 'refund_pending': False, 'refund_amount': 'KUDOS:0', 'wire_details': [], 'refund_details': [], 'order_status_url': 'https://backend.demo.taler.net/instances/blog/orders/2023.257-0147QNSQMAYYP?session_id=f2fa84b8-71af-4988-ad5a-02f8e1aaa040&h_contract=R0NF5B8W89383106KXRNZ2MMGC4636MD1KCSJYZ3WZGR06T3WQ083ZK1HHTMC0V7FC3WQTY9E9P93H4YGV6F9KX209AVQWFWCTD6DCG'} | ||||
| Steps To Reproduce | 1. buy essay in demo store 2. click refund 3. the refund fails when i open the article again, it says: Taler allows merchants to offer refunds to customers. This article can't be refunded anymore. --- i tried it again with another article: same steps. but the error looks different (see second screenshot) Digital cash refund Could not load the status of the term of service Wallet operation "startRefundQueryForUri" failed less info { "context": [], "cause": { "details": { "code": 7001, "when": { "t_ms": 1694718914655 }, "hint": "unexpected exception (message: no purchase found, can't refund)", "stack": "Error: no purchase found, can't refund\n at chrome-extension://millncjiddlpgdmkklmhfadpacifaonc/dist/background.js:26437:13\n at Generator.next (<anonymous>)\n at fulfilled (chrome-extension://millncjiddlpgdmkklmhfadpacifaonc/dist/background.js:48:24)" } } } the article page says it got refunded, but i did not get the money back GIVE ME MY MONEY BACK!!! (*angry customer noise*) | ||||
| Additional Information | the error message is not very useful for the average user | ||||
| Tags | No tags attached. | ||||
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2023-09-14 21:21 | davidak | New Issue | |
| 2023-09-14 21:21 | davidak | Status | new => assigned |
| 2023-09-14 21:21 | davidak | Assigned To | => MS |
| 2023-09-14 21:21 | davidak | File Added: Screenshot from 2023-09-14 21-13-23.png | |
| 2023-09-14 21:21 | davidak | File Added: Screenshot from 2023-09-14 21-16-23.png | |
| 2023-09-14 21:21 | davidak | File Added: Screenshot from 2023-09-14 21-17-38.png |
