View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0011571 | Taler | wallet (all platforms) | public | 2026-06-28 08:53 | 2026-06-28 08:58 |
| Reporter | MarcS | Assigned To | |||
| Priority | normal | Severity | feature | Reproducibility | N/A |
| Status | new | Resolution | open | ||
| Product Version | 1.8 | ||||
| Summary | 0011571: Need to check whether we need a dedicated button to cancel the last withdrawal for the Eurozone | ||||
| Description | All webshops need to fulfill the European law (when they sell to Europeans), that within the eligible time (usually 14 days from the arrival of the bought item) there must be a "cancel" button which starts a procedure with a "confirm cancellation" button. The user must be able to cancel without needing to login (might have forgotten the password), but by just entering the same personal details they entered for the online purchase (e.g. as "guest" without creating an account). In our case, purchase is withdrawing Taler coins, paid by wire transfer. Cancellation means sending the money back via wire-transfer - we do this with the deposit action. So we might need to add a "Cancel withdrawal" button both in Settings -> Payment Services -> $EXCHANGE (where we already have the "Delete payment service" button which terminates the whole relationship), and on the dedicated withdrawal details view itself. A deposit should be sufficient, however if there is a withdrawal or deposit fee, neither of them can continue to exist for this cancellation, but the user must get all their money back. The legal issue is complicated further because in the english law text, the wording is not "cancel", but "withdraw", in the meaning you withdraw from your last purchase. "a right of withdrawal for certain consumer contracts concluded at a distance" Which of course is totally irritating when you legally withdraw from a money withdrawal. Luckily in German the words are different: Widerrufen vs Abheben. | ||||
| Additional Information | https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32023L2673 Need to check whether financial services also need to fulfill the new rules for webshops. These rules were published on 28.11.2023, however each member state had to confirm them to be valid - which Germany just did with effective date 2026-06-19. That's why a lot of publications picked up the cause, e.g. https://www.heise.de/news/Ein-Klick-Neuer-Widerrufsbutton-fuer-Onlinekaeufe-startet-11335138.html | ||||
| Tags | No tags attached. | ||||
