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IDProjectCategoryView StatusLast Update
0011174Talermerchant backoffice SPApublic2026-03-03 17:46
Reportervecirex Assigned To 
PriorityhighSeverityminorReproducibilityalways
Status newResolutionopen 
Summary0011174: User must have possibility to have MFA codes resent
DescriptionIn the currently released taler-merchant package (v1.4.11), MFA codes are automatically sent, first to SMS, then to email.

This is intended and good, but:

In case a code doesn't arrive, it must be possible to require the code again.

1.
A design document on the workflow should be created, also deciding if it's email or SMS first to be sent; in practice it's SMS, in an internal discussion email was said to be first. To be decided, in any case.

2.
As for the workflow (suggestion):
- Send the code as it's being done now
- Additionally: Show an attention-grabbing countdown of 30 seconds alongside with a non-yet clickable button, allowing the user to check for the code, wait also a bit (bc of SMS gateway issues or spam filtering at any site in between the email delivery process)
- As the countdown reaches zero, make the resend button clickable to have the code sent (functionality already exists from past versions, where it was actually always required to click to receive a code)
Additional InformationI would say prio is high on this, as this can lead to issues in production otherwise, if there's a glitch in the networking or the involved services. Also it can happen that a spam filtering service notices that a user really wants to get a message, and lets the almost identical message just seen recently (seconds or minutes ago) through a second time.
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Issue History

Date Modified Username Field Change
2026-03-03 17:46 vecirex New Issue