| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0011872 | Taler | merchant portal webui | public | 2026-10-14 15:56 | 2026-10-14 15:56 |
| Reporter | CM_7 | Assigned To | Florian Dold | ||
| Priority | normal | Severity | minor | Reproducibility | have not tried |
| Status | assigned | Resolution | open | ||
| Summary | 0011872: Bank account verification: Next step unclear after initiating the transfer | ||||
| Description | During the test, Martin reported that he had initiated the verification transfer. After returning to “Bank Accounts & Payouts”, the portal still indicated that action was required. The available action led back to the transfer instructions. He only opened “Setup Status” after being prompted. Impact: The merchant cannot tell whether to wait or take further action. It is also unclear how they will be notified when verification is complete. Expected behaviour / Suggested solution: Offer a “Transfer initiated” confirmation and then redirect the merchant to “Setup Status”. Clearly display: “You have marked the transfer as initiated. Receipt of funds has not yet been confirmed.” Once verification is complete or further information is required, an email should explain the next step and include a link to the portal. | ||||
| Steps To Reproduce | 1. Open the transfer instructions. 2. Initiate the verification transfer. 3. Return to the bank account overview before the funds have been received. 4. Check the available action and “Setup Status”. | ||||
| Additional Information | Observed during a moderated user test on 14 October 2026. Whether a notification email is already sent upon completion could not be verified during this session. Merchant backend: taler-merchant 1.6.24. | ||||
| Tags | No tags attached. | ||||
- Anonymous
