View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0011290 | Taler | deployment and operations | public | 2026-03-24 14:17 | 2026-03-25 13:13 |
| Reporter | vecirex | Assigned To | Resolution deadline | ||
| Implementer | Reviewer | ||||
| Release signed by | Deployed by | ||||
| Verifier | Communicator | ||||
| Data protection authority notification required | No | ||||
| CSIRT notification required | No | ||||
| Estimated effort (hours) | Actual effort (hours) | 0 | |||
| Fast-track | No | ||||
| Work package | none | ||||
| Priority | immediate | Severity | block | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0011290: mytops account creation issue (perhaps still existent) [was email-related] | ||||
| Description | Via email:[...] >> Unexpected error trying to send challenge >> The server's response was unexpected. This mean the client and the >> server are not in sync about the protocol. >> The POST request to https://my.taler-ops.ch/ >> challenge/673-84XC77Z1RFXBSFESCTAP9WFHZH539JBCVCP38KAX1JDEHPVRK7WG >> failed with code 500 >> The request was made at 2026-03-23T14:47:24.807Z >> And the server say: "The backend failed to launch a helper process >> required for the multi-factor authentication step. The backend >> operator should check the logs and fix the Taler merchant backend >> configuration. [...] | ||||
| Additional Information | Could have been related to wrong virtual domain entries in postfix (which existed yesterday), if issue cannot be reproduced. If still existing, would also affect login w/ email auth. On it. | ||||
| Tags | No tags attached. | ||||
OK, issue very clearly still exists; when trying to log in using email:Unexpected error trying to send challenge The server's response was unexpected. This mean the client and the server are not in sync about the protocol. The POST request to https://my.taler-ops.ch/challenge/680-C32EXBRWWP19BAWXGYB054AC39VPRTTYSGEBD1323536BM8WN1VG failed with code 500 The request was made at 2026-03-24T14:27:55.252Z And the server say: "The backend failed to launch a helper process required for the multi-factor authentication step. The backend operator should check the logs and fix the Taler merchant backend configuration." SMS auth works, however. Must be email misconfig. Checking. | |
| Problem seen to be related to (own!) spam filtering / rspamd. On it. | |
| rspamd was deployed untested for own email delivery -> my bad; config relaxed for internal networks. | |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2026-03-24 14:17 | vecirex | New Issue | |
| 2026-03-24 14:17 | vecirex | Additional Information Updated | |
| 2026-03-24 14:18 | vecirex | Description Updated | |
| 2026-03-24 14:29 | vecirex | Note Added: 0028246 | |
| 2026-03-24 14:30 | vecirex | Note Edited: 0028246 | |
| 2026-03-24 14:43 | vecirex | Note Added: 0028247 | |
| 2026-03-24 14:44 | vecirex | Reproducibility | have not tried => always |
| 2026-03-24 14:44 | vecirex | Status | new => assigned |
| 2026-03-24 15:28 | vecirex | Status | assigned => closed |
| 2026-03-24 15:28 | vecirex | Resolution | open => fixed |
| 2026-03-24 15:28 | vecirex | Summary | mytops account creation issue (perhaps still existent) => mytops account creation issue (perhaps still existent) [was email-related] |
| 2026-03-24 15:28 | vecirex | Note Added: 0028248 |